Question 1

Is it really free?

Accepted Answer

Yes — cups and lids are 100% free. AdPak is funded through third-party advertisers who place their branding on the lids. You never pay for the products themselves. You only cover shipping and delivery costs.

Question 2

What are the two product options?

Accepted Answer

Option 1: Fully custom-branded cups featuring your café's logo and design, available in 8oz, 12oz, and 16oz. Option 2: Non-branded generic cups in solid black, white, or tan/brown, also available in all three sizes. Both options include free lids with third-party advertiser branding.

Question 3

What exactly do I pay for?

Accepted Answer

For Option 1 (custom-branded cups), you pay shipping and delivery only — the cups and lids are free. For Option 2 (generic cups), the cups and lids are completely free with no cost at all. Shipping and delivery costs may still apply depending on your location and arrangement.

Question 4

What are the ads on the lids?

Accepted Answer

The lids feature small, non-intrusive advertisements from premium third-party brands — never from competing cafés. These advertiser partnerships are what fund your free cups and lids. AdLids aims at supporting local businesses in your geographic area, with exclusive targeted marketing campaigns.

Question 5

Is there a minimum order quantity?

Accepted Answer

Yes, a minimum order quantity (MOQ) applies to ensure cost-effective production and logistics. The exact MOQ depends on your chosen option, cup size, and region — get in touch and we'll walk you through it.

Question 6

How long does delivery take?

Accepted Answer

Custom-branded cups typically take 10–15 business days for production. Non-branded generic cups also take 10–15 business days. Shipping times vary by region: 3–5 days for domestic deliveries and 7–14 days for international orders.

Question 7

Can I switch between options?

Accepted Answer

Absolutely. You can start with generic cups and upgrade to custom-branded later, or mix both options across different cup sizes. Contact us to discuss your needs.

Question 8

What cup sizes are available?

Accepted Answer

Both options are available in 8oz (small), 12oz (medium), and 16oz (large) — the three most common takeaway coffee cup sizes used by cafés worldwide.